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Customer service lessons from the latest travel meltdown

Tag: #mbc

  • Customer service lessons from the latest travel meltdown

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    Terence Critchlow

    Starting 7/19/24 and continuing through at least 7/25/24, there has been a major disruption in the airline industry as the result of a software update gone bad [1]. There are many lessons that will be (re-)learnt from this on the software engineering side, with some airlines recovering quickly and others struggling to get back to…

  • Book Review: Buy Back Your Time

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    Terence Critchlow

    One of the main reasons to break your dependency on your paycheck is to stop trading your time for money and instead focus on the things that are most important to you and bring the most value to you, your family, and, more broadly, the world in general.

  • How to use arbitrage effectively

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    Terence Critchlow

    Most people are aware of the concept of financial arbitrage – borrowing money at one rate and then using it to generate income at a higher rate, pocketing the difference between the two rates as profit – as this is what banks do. Banks borrow money (your deposits) at a low interest rate then lend…

  • 8 tax advantages of real estate

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    Terence Critchlow

    If you talk with real estate investors, you will often hear about the tax advantages of real estate investing. People will often talk about them as a silver bullet that makes real estate investing more lucrative than other investments. But it isn’t always clear what tax advantages they are talking about. And, in some cases,…

  • Will $1Trillion in interest payments force lower rates?

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    Terence Critchlow

    In Q4 2023, the interest on the federal debt surpassed 1 Trillion dollars [1] for the first time. That’s almost double the amount we paid in Q4 2019 ($565B), and is truly an unfathomable amount of money to be paying simply to cover the cost of maintaining our deficit (not to pay it down).

  • Hands off investor book review

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    Terence Critchlow

    I am often asked if I can recommend a book for a Limited Partner to gain a better understanding of syndications, including how to better understand a deal. I am happy report that I finally found a book that I can whole-heartedly endorse as a great introduction to syndications for LPs: The Hands-Off Investor, by…

  • Deep dive on our values: Reliability

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    Terence Critchlow

    MBC Real Estate Investing is built on 4 core values: abundance, freedom, community, and reliability [1]. I want to go a little deeper into what these values mean to us, so that you have a better idea of whether or not our views align with yours. I believe that understand someone’s values is important to…

  • Deep dive on our values: Community

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    Terence Critchlow

    MBC Real Estate Investing is built on 4 core values: abundance, freedom, community, and reliability [1]. I want to go a little deeper into what these values mean to us, so that you have a better idea of whether or not our views align with yours. I believe that understand someone’s values is important to…

  • Deep dive on our values: Freedom

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    Terence Critchlow

    MBC Real Estate Investing is built on 4 core values: abundance, freedom, community, and reliability [1]. I want to go a little deeper into what these values mean to us, so that you have a better idea of whether or not our views align with yours. I believe that understand someone’s values is important to…

  • Deep dive on our values: Abundance

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    by

    Terence Critchlow

    MBC Real Estate Investing is built on 4 core values: abundance, freedom, community, and reliability [1]. I want to go a little deeper into what these values mean to us, so that you have a better idea of whether or not our views align with yours. I believe that understand someone’s values is important to…